Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set MSL Core units HLTSTE003 Sterilise loads

Core units HLTSTE003 Sterilise loads HLTWHS003 Maintain work health and safety Elective units BSBOPS401 Coordinate business resources BSBMED301 Interpret and apply medical terminology appropriately BSBMED401 Manage patient recordkeeping system CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCCCS014 Provide brief interventions HLTCCD003 Use medical terminology in health care * We can develop additional elective units that are not listed on request (Please contact us for further information)

gouging and shaping MEM05009 Perform automated thermal cutting MEM05010 Apply fabrication

forming and shaping techniques MEM05012 Perform routine manual metal arc welding MEM05014 Monitor quality of production welding/fabrications MEM05049 Perform routine gas tungsten arc welding MEM05050 Perform routine gas metal arc welding MEM05052 Apply safe welding practices MEM12007 Mark off/out structural fabrications and shapes MEM18055 Dismantle

and continuous improvement in learner engagement

Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set MSL Core units HLTSTE003 Sterilise loadsYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.