Assessment Kit-CHCECE053 Respond to grievances and complaints about the service MSM Core units CHCCSS001 Work effectively

Core units CHCCSS001 Work effectively in community safety services CHCDIV001 Work with diverse people BSBXTW301 Work in a team HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety Elective Units CHCAOD002 Work with clients who are intoxicated CHCCCS014 Provide brief interventions CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCCS033 Identify and report abuse CHCCOM002 Use communication to build relationships CHCCOM005 Communicate and work in health or community services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0023 Apply aircraft safety procedures AVIF0026 Implement aviation risk management processes AVIF0035 Manage human factors in aviation operations AVIF0038 Undertake aircraft underwater escape and survival AVIF0041 Maintain the safety of people and aircraft AVIF0042 Respond to abnormal and emergency situations in an aircraft AVIO0017 Manage disruptive behaviour and unlawful interference with aviation AVIW0025 Complete aircraft and flight equipment pre- and post-flight actions AVIY0051 Conduct helicopter landing site and unprepared helicopter landing site operations AVIZ0003 Maintain basic situational awareness in an aviation workplace BSBMGT405 Provide personal leadership TLIA1001 Secure cargo TLID2003 Handle dangerous goods/hazardous substances TLIE3002 Estimate/calculate mass

Core units AHCWHS202 Participate in workplace health and safety processes AHCWRK211 Participate in environmentally sustainable work practices AHCWRK212 Work effectively in industry FBPFSY2002 Apply food safety procedures FBPOPR2074 Carry out manual handling tasks FBPOPR2070 Apply quality systems and procedures Electives AHCBIO203 Inspect and clean machinery

Core units AHCMOM203 Operate basic machinery and equipment AHCPCM204 Recognise plants AHCPGD207 Plant trees and shrubs AHCPGD208 Prepare and maintain plant displays AHCPGD209 Prune shrubs and small trees AHCTRF208 Support turf establishment AHCWHS202 Participate in workplace health and safety processes Electives AHCCHM201 Apply chemicals under supervision AHCMOM204 Undertake operational maintenance of machinery AHCMOM216 Operate side by side utility vehicles AHCNSY207 Undertake propagation activities AHCPGD210 Transplant shrubs and small trees AHCPGD212 Conduct visual inspection of park facilities AHCPMG201 Treat weeds AHCPMG202 Treat plant pests

Assessment Kit-CHCECE053 Respond to grievances and complaints about the service MSM Core units CHCCSS001 Work effectivelyOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of