Learner Guide-AUMASM001 Monitor and maintain a safe automotive work environment Graduate Certificate aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

policies and procedures in the construction industry HLTAID001 Provide cardiopulmonary resuscitation * We can develop additional elective units that are not listed on request (Please contact us for further information)

ecological and cultural resource management AHCECR302 Collect and preserve biological samples AHCECR307 Read and interpret maps AHCLPW311 Construct access tracks * We can develop additional elective units that are not listed on request (Please contact us for further information)

prepare and dispatch pathology specimens MSL973015 Prepare culture media MSL973017 Assist with fieldwork MSL973018 Prepare trial batches for evaluation MSL973023 Perform fire pouring techniques MSL973025 Perform basic tests MSL973026 Prepare working solutions MSL973027 Perform techniques that prevent cross-contamination * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-AUMASM001 Monitor and maintain a safe automotive work environment Graduate Certificate aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce