Vocational Placement Kit-AHC30122 Certificate III in Agriculture AHC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS007 Develop and implement service programs CHCCOM002 Use communication to build relationships CHCCSM013 Facilitate and review case management CHCDEV005 Analyse impacts of sociological factors on people in community work and services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCGRP002 Plan and conduct group activities CHCLEG003 Manage legal and ethical compliance CHCMHS001 Work with people with mental health issues CHCPRP001 Develop and maintain networks and collaborative partnerships CHCPRT025 Identify and report children and young people at risk CHCYTH013 Engage respectfully with young people CHCYTH014 Work effectively with young people in the youth work context CHCYTH021 Support youth programs CHCYTH024 Manage service response to young people in crisis HLTWHS003 Maintain work health and safety Electives CHCPRT034 Work with children and young people with complex trauma and attachment issues and needs CHCCCS004 Assess co-existing needs CHCCCS016 Respond to client needs CHCCCS037 Visit client residence CHCCDE024 Support community action * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTEC302 Design and produce spreadsheets FNSACC321 Process financial transactions and extract interim reports FNSACC322 Administer subsidiary accounts and ledgers FNSACC412 Prepare operational budgets FNSACC414 Prepare financial statements for non-reporting entities FNSACC418 Work effectively in the accounting and bookkeeping industry FNSACC421 Prepare financial reports FNSACC426 Set up and operate computerised accounting systems FNSTPB411 Complete business activity and instalment activity statements FNSTPB412 Establish and maintain payroll systems Elective units FNSACC405 Maintain inventory records FNSACC407 Produce job costing information FNSACC411 Process business tax requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLIF0080 Implement and monitor the safety duties of transport activities (Chain of Responsibility) TLIP0010 Monitor a supply chain operation Elective units TLIF0006 Administer a fatigue risk management system TLIA0031 Organise transport of freight or goods TLIE0008 Calculate mass

Vocational Placement Kit-AHC30122 Certificate III in Agriculture AHC aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.